Slotornado Privacy Policy

At Slotornado, we respect your privacy and are committed to protecting the personal data you share with us when you use our services. This Privacy Policy explains how we at Slotornado Casino collect, use, store and safeguard your information, and what rights you have regarding your personal data. By creating an account and using slotornado.com, you agree to the practices described below. Our policy is operated by Metlait SRL, registered in Costa Rica, under e-gaming licence no. 0000064 issued by the Tobique Gaming Commission.

Information We Collect

We collect several categories of information to provide, maintain and improve our gaming platform. Here at Slotornado Casino, we gather data directly from you, automatically through your use of our site, and from third parties such as payment providers and verification services.

• We collect registration details including your name, date of birth, email address, phone number and residential address
• We record financial information such as payment account details used for deposits and withdrawals
• We track your gaming activity, including games played, wagers placed, bonuses used and loyalty points earned
• We gather technical data such as IP address, device type, browser information and login timestamps
• We collect identity verification documents required to comply with our KYC obligations
• We may record communications you have with our support team via live chat or email

How We Use Your Data

Our Slotornado platform processes your personal data for several legitimate purposes. We use your information to open and manage your account, process deposits and withdrawals, verify your identity, and ensure compliance with anti-money laundering regulations. Our team at Slotornado also uses your data to prevent fraud, detect suspicious activity, and protect the integrity of our games.

• We use your data to deliver welcome bonuses, free spins and VIP Club rewards tailored to your activity
• We process your information to calculate status points and loyalty programme benefits
• We analyze gaming patterns to support responsible gambling tools and self-exclusion requests
• We send you promotional communications where you have provided consent, and you may opt out at any time
• We use technical data to maintain the security and performance of our desktop, mobile web and app platforms

Legal Basis for Processing

We at Slotornado Casino process your personal data based on several legal grounds, including the performance of our contract with you, compliance with legal and regulatory obligations under our licence, our legitimate interests in preventing fraud and securing our platform, and your consent where required for marketing purposes. Our General Terms and Conditions, version 1.0, form the contractual basis alongside this Privacy Policy.

Payment Processing

Our Slotornado payment partners, including providers processing Visa, Mastercard, e-wallets, bank transfers and crypto transactions via CoinsPaid, receive limited personal and financial data necessary to complete transactions. Paysafe transactions are processed by Tronabriz Limited on our behalf. We require that deposits come from a payment account registered in your own name, and we collect supporting documentation where needed to confirm this.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services. At Slotornado, we share data with:

• Payment processors and banking partners to complete deposits and withdrawals
• Identity verification providers to confirm your age and identity during KYC checks
• Regulatory authorities, including the Tobique Gaming Commission, where legally required
• Alternative dispute resolution providers such as EGIS, if a dispute arises regarding your account
• Our affiliate partners, where tracking is required to attribute your registration accurately
• IT and hosting providers who support the technical infrastructure of our website and app

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward as required by our licensing obligations and applicable anti-money laundering laws. Our Slotornado records, including transaction history and verification documents, are kept securely and only accessed by authorized personnel. Once retention periods expire, we delete or anonymize your data in accordance with our internal procedures.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience while browsing our site. Our use of cookies allows us to remember your preferences, keep you logged in, and analyze how you interact with our games and promotions. For more detailed information, please refer to our separate Cookie Policy available on the website.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We at Slotornado are committed to honoring these rights wherever applicable under local law.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including direct marketing
• You have the right to withdraw consent at any time where processing is based on consent
• You may lodge a complaint with a relevant data protection authority if you believe your rights have been violated

To exercise any of these rights, please contact our support team at support@slotornado.com. We will respond to your request within a reasonable timeframe and may ask for additional verification to confirm your identity before processing your request.

Data Security

Our Slotornado Casino team implements technical and organizational measures designed to protect your personal data against unauthorized access, loss, misuse or alteration. We use encryption, secure servers and restricted access protocols to safeguard sensitive information, including identity documents and payment details. Despite our efforts, no system is entirely immune to risk, and we encourage you to also take steps to protect your own account, such as using a strong password and not sharing your login credentials.

International Data Transfers

Because we operate across multiple markets, including dedicated locales for Canada, Australia, New Zealand and Germany, your data may be transferred and processed in countries outside your country of residence. We at Slotornado ensure that appropriate safeguards are in place when such transfers occur, in line with applicable data protection standards.

Restricted Jurisdictions

Our services are not available to residents of certain excluded countries, as outlined in our General Terms and Conditions. If you access our platform from a restricted jurisdiction in breach of our terms, we are not obligated to process refunds or payouts, and we reserve the right to take appropriate action regarding your account and associated data.

Children's Privacy

Our Slotornado platform is intended strictly for adults who meet the applicable legal age requirement in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. We encourage you to review this page periodically. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team, available 24/7 via live chat or by email at support@slotornado.com. We at Slotornado Casino are committed to addressing your concerns promptly and transparently.